Sunday, June 3, 2007

Orbitz SUCKS ASS

I booked a flight tonight to Utah for Paisley and myself through Orbitz. It was a decent price, although we have to leave at the buttcrack of dawn (5:50), so I went ahead and got it. Got an email confirmation (at least I THOUGHT it was), then I checked my email just now, hours later, to find this. Pissed off doesn't quite do me justice. Luckily, through www.Expedia.com I found the same flight, for $30 less. So there, Orbitz.

Dear Valued Orbitz Customer,
We regret to inform you that, due to limited availability, the airline was not able to confirm theflights you requested. Therefore, no tickets have been issued for this trip and your credit card hasnot been charged.Situations like this are rare; however, when they do occur we attempt to contact our customersimmediately as to avoid missing out on advance purchase opportunities.To help you understand how this situation could occur:Orbitz is a full service travel agency. Our advanced search engine searches two billion fareswithin seconds from over 450 airlines. Our secure on-line booking system accesses fares andavailability from the same central reservation systems that other travel agents and airlinereservation agents are booking from worldwide. As you can imagine, with the extensive volume ofagents booking flights at any given time, availability for a particular flight can be gone in aninstant. Therefore, when your ticketing request reached the airline, availability for the flight(s) youselected was no longer available.The confirmation e-mail that you may have received is only an acknowledgement that the flightsyou selected for purchase have been sent to the airline for approval prior to ticketing and doesnot guarantee ticket issuance.We apologize for any inconvenience this may have caused and thank you for your understanding.We appreciate your business and look forward to serving you in the near future.Please click on the following link to make your new reservation
Sincerely,Orbitz
Ticket Advisory Department !

2 comments:

Anonymous said...

That DOES suck! But you found it for $30 less - yay! Sorry we live too far away from your travel destination.. it would have been neat to meet up & let the girls play.

Tonya said...

yeah that would suck!! Glad you found another flight though!